Privacy policy

Who we are

Overzee · Bistro & Logement, Rixt van Doniastraat 18, 9163 GR Nes, Ameland, the Netherlands. Chamber of Commerce (KvK) 53789075. We are responsible for processing your personal data. Questions about privacy go to info@overzee.nl or +31 519 235 001.

What data we use and why

• Booking a room. Name, address, email, phone, arrival and departure dates, number of guests, requests and payment details. Needed to carry out your booking. Bookings go through our reservation system RoomRaccoon. During your stay we keep the guest register required by law and charge the tourist tax.
• Reserving a table. Name, phone, email, date, time, number of guests and any dietary needs or allergies. Reservations go through Guestplan. We only use allergy information to cook safely for you.
• Contact. What you send us by email, phone or message on Facebook or Instagram. We use it to reply to you.
• Job applications. Your letter, CV and contact details, only for the application process.
• Newsletter. Your email address, if you signed up or stayed with us. You can unsubscribe at any time with the link in every email.
• Invoices and accounts. We keep details on invoices because the law requires it.

Social media and advertising with Meta

We have a Facebook page and an Instagram account (@overzee_ameland). What you share with us there is also covered by Meta's privacy policy. We only see what Meta shows page administrators, such as comments, messages and general statistics.

We publish posts and ads through Meta, including with our own connection (app) to our page, our Instagram account and our ad account. We use that connection only to publish posts, manage ads and view statistics. For ads we choose audiences in Meta, for example by region and interest, or people who have engaged with our page before. Meta builds those audiences; we receive no lists of names. We send no customer data to Meta, and there is no Meta pixel on this website.

This website

• We set no tracking cookies and use no visitor analytics.
• We store your language choice in your own browser (local storage), so the site opens in your language next time. That data never reaches us.
• Some parts come from other services, which see your IP address to deliver them: fonts from Google Fonts, the weather forecast from Open-Meteo and the reservation window from Guestplan. The photos of our Instagram posts are hosted on our own site.
• If you click through to RoomRaccoon, Google Maps, Instagram or another site, that site's privacy policy applies.

Legal basis

We process your data because it is needed for your booking or reservation (contract), because the law requires it (guest register, tourist tax, accounts), because you gave consent (newsletter, keeping your application longer) or because we have a legitimate interest, such as answering your question and promoting Overzee.

How long we keep data

• Bookings and reservations: up to two years after your stay or visit.
• Guest register: as long as the law requires.
• Invoices and accounts: seven years (tax retention requirement).
• Email and messages: up to two years after the last contact.
• Job applications: up to four weeks after the process, or one year with your consent.
• Newsletter: until you unsubscribe.

Who we share data with

Only with parties we need to do our work, who follow our privacy agreements: RoomRaccoon (room bookings), Guestplan (table reservations), our payment provider, our email and hosting provider and our accountant. Also when the law requires it, for example to the municipality or the tax authorities. Google and Meta may process data outside the EU; they are covered by the EU-US Data Privacy Framework. We never sell your data.

Security

Only staff who need your data for their work can access it. Our systems are protected with passwords and encrypted connections.

Your rights and deleting your data

You may view, correct or delete your data, object to processing or withdraw your consent. This also applies to data we have from you through Facebook or Instagram, such as a message. Email info@overzee.nl with the subject "Privacy" and tell us what you would like. We respond within four weeks. Data we must keep by law, such as invoices, is deleted only after the retention period.

Complaints

If you are not happy with how we handle your data, please tell us first. You can also complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens.

Changes

If we change this policy, you will see it from the date below.